Electricity Complaints
The Electricity Complaints Commissioner Scheme was set up in 2001 to create a one-stop shop where consumers can obtain help with settling complaints with their electricity company.
The principal powers and duties of the Commissioner are to consider complaints by consumers and to try to resolve these in accordance with the terms of the Scheme. The Commissioner can consider only complaints arising from acts or omissions that first occurred on or after 1 October 2001. Her jurisdiction is also limited to claims of $10,000 or less, unless the company agrees to extend this amount. The Commissioner cannot review and comment on the charges for services.
The Scheme requires consumers to take their complaints to the company in the first instance and requires the company to try to resolve them using their in-house complaints process.
In 2005 the commission was renamed the Electricity and Gas Complaints Commission to accommodate gas as well as electricity companies. Nelson Electricity Limited is a member of the Electricity and Gas Complaints Commissioner Scheme.
Contact NEL in the
first instance |
